Purchasing from our site is an easy process once you have added the selected items you wish to buy to the shopping cart, proceed to Checkout and follow the steps. At anytime through your shopping experience you would like to view your items just click on the shopping cart icon and it will show you items added, the cost and the toal cost. If you have made a mistake and would like to remove an item find that item on your shopping cart and click on the x next to it and your item will be removed.
Once your order is completed it will be picked, packed and despatched within 1-2 business days, except for busier times of year and when craft shows are on there may be longer processing times.
Backorders/Out of Stock Items
We try to keep our stock up to date on our systems but for any reason there is an error and an item you have ordered is out of stock we will advise you as soon as possible and will highlight the out of stock items on your invoice.Usually "out of stock" items would be sent on within two weeks, unless there are delays with our suppliers. If your items are put on back order for any reason, we will advise you with a proposed delivery date, or if we have refunded you in the unlikely event that we can no longer supply the goods.
From time to time we hold sales, eg 10% off. These sales run only for the time stated on our advertising tools such as the website,facebook,instagram,etc.The discount is for Instock Items Only.It Does NOT apply to any order requests, back order items,etc. You will have to use a coupon code to claim the discount online, in store it will automatically be given. If you do not use the coupon code stated,we are not liable to give you the discount, unless there is an error on our behalf and the coupon code is not working, at such time you must contact firstname.lastname@example.org to let us know so we can apply your discount.
How to Use the Coupon Code
Add your products to the cart, then click view cart, it will show the products in your cart and ask what you would like to do next, choose coupon code and enter the code in the box, then click apply, the discount should be shown at the bottom with the totals, then click check out and continue.
We hope you enjoy our sales and if you have any queries please contact customer service or phone the shop on 0478 159 608.
Classes and Workshops
We offer a range of Classes and Workshops.Please book these via the website as you would any other product or in-store. We will contact you with a booking confirmation,a tool list and any other information required. Classes start on time. Please try to arrive 15 minutes early to get settled and meet the rest of the class over coffee. All classes must be paid for in full at time of booking. No refunds for cancellations less than 7 days prior to the class commencing. Unless otherwise stated, all materials will be supplied. You will need to bring basic tools of your own as per the class list which will be emailed to you at time of booking. The venue will be located in Berwick except when we are hosting an international teacher, commencement is dependent on booking numbers.
You have the option to buy a gift voucher from us for those special occasions or just because. There are two ways of purchasing a voucher by either accessing from your "my account" page and then choosing gift voucher or going to Extras > Gift Vouchers in the footer section of any page in the store. Then all you have to do is enter the details on the Gift Voucher form. You can purchase vouchers from $25.00 up to $500.00 AUD$. Once you have completed the order and we have received payment the voucher will be emailed to the recipient you entered on the form with details on how to redeem it.
Special Order Requests
If you cannot find something in our store that you want we are happy to try to source it with one of our various suppliers. If we do source the product we will quote you an amount for the product/s. Once we have received confirmation from you that you want us to proceed, we will then order the products from the supplier. Please note some suppliers have minimum order amounts, if this is the case we will add you to our special orders list and once we have reached the needed minimum amount we will then proceed to order. If this is the case we will advise you of that procedure and make sure you are happy for us to do this.Once the stock has arrived we will advise you it is here. You then have 3 days to purchase this, if it is not purchased within the 3 days it will be placed in our general store and anyone can purchase it.
Australian Orders - All prices are in Australian dollars (AUD$) including GST.
International Orders - All prices are in Australian dollars (AUD$). If you would like to view them in your countries currency please choose your currency from the currency drop down list on the top right of the home page.
All prices are subject to change without notice.
Paypal accepts Visa and Mastercard payments using Credit/Debit Cards. Please note you do not have to have a Paypal account to purchase from our website, at checkout please choose the "Don't have Paypal Account" option and it will take you through the steps to complete payment.
Because we use Paypal for payment through their secure system, we do not hold any record of your Credit or Debit card details on our system. Please click the link https://www.paypal.com/au/webapps/mpp/paypal-safety-and-security to read about the security measures surrounding Paypal payments.
To use this option choose Bank Transfer in the payment method section of our checkout. Click "continue", then in the confirm order section under Bank Transfer Instructions you will see our Bank details. Please use your order number and name as reference so we can match your payment to your order. We will not ship your order until the funds have cleared in our account. Payment must be made within 3 days or your order will be cancelled and the products will be returned to stock.
Pay by Phone
To use this option choose Pay by Phone in the payment method section of our checkout. Click continue in the confirm order section. Then contact us on 0478 159 608 and we will process your payment on the spot over the phone and attach the customer copy of the eftpos receipt to your order.Please note we can only accept credit card payments using this option and will not ship your order until approved payment has been made. Payment must be made within 3 days or your order will be cancelled and the products will be returned to stock.
Returns and Refunds
If, for any reason, you are not completely satisfied with any of the products that you purchase from us you can return them for a full refund within 30 days of purchase. We must be notified as soon as possible but within seven days of the purchase. If your product is faulty or damaged (excluding damage in transit) or incorrect items are received we are happy to replace these items.We will only accept returns or replace items that have a RMA number, to get the RMA number please go to our customer service, returns link and complete the form. When returning the goods please include all product packaging and clearly write the RMA number on your package. All return postage costs are at the customers expense. Once we have received the returns we will process the refund/replacement within seven days.
While we display Images on our website, these are a guide only and actual products may vary in size and colour simply due to the way products are reproduced on the website and to the screen resolutions of your computer.
All Images of products, and the products themselves are copyrighted to the designer/supplier of that product you must not copy any of these images for any purpose.
Card and Scrapbook layouts in our Inspirational Gallery,Facebook page and Blog are there for ideas only and are copyright to the designers. Please do not copy the designs or use them in challenges,competitions or publications, or use them for financial gain.
If you are unsure please contact us at email@example.com or through the contact us page under customer service.